Previously if you wanted a registration fee refund or support through the No One Left Behind (NOLB) program, you  were to e-mail either
nolb@scouts.ca or
refunds@scouts.ca .
These requests with all the other requests that come in to the Online Service Centre (OSC) have to be triaged, (separated by type and region of Canada) so as to get the requests to the right person in the right place.  The automation in the new procedure will:

• free up people who triage,
• speed response time, and
• capture more information up front.

With the new procedure, if you e-mail either of those addresses you will get a response something like

The new procedure is:

• go to https://help.scouts.ca/hc/en-ca/requests/new , or
• go to http://MyScouts.ca select the “Support” link in the small banner at the very top of the page which will take you to http://help.scouts.ca and then select the “Submit a Request” link in the upper right hand part of the page, or
• go directly to https://help.scouts.ca and then select the “Submit a Request” link in the upper right hand part of the page, or
• go to http://24th.ca and select the “Submit a Scouts Canada Request … “ link at the bottom of the page. It will take you directly to the “Submit a Request” form.

Once you get to the new request submission form you can enter:

• your e-mail address if you are not logged in
• a short subject title, e.g “Request for Joey Doe”
• a description e.g. “I would like to get a refund of Joey’s fee for registration with the 24^th Kitchener
• a support type that has a dropdown list that includes:
  • Refund Requests, and
  • Subsidies (No One Left Behind)
• a region specification that has a dropdown list, select: “Ontario – Central”

then press “submit”

Yours in Scouting
David White
Group Commissioner
24^th Kitchener Scouting Family